Question :: What is keeping you from developing Loyal Customers where a 5% retention can increase profits 25% to 100%?



Created: Sunday, December 16, 2007 10:26:20 AM Central Time

What is keeping you from developing Loyal Customers where a 5% retention can increase profits 25% to 100%?
	Focus on 20th century model of customer satisfaction
	Customer service training is outdated
	Customer Loyalty is not on our radar screen
	Lack of alignment between systems, strategies & people
	Internal structure such as policies, procedures, job descriptions
	Unresolved problems
	Poor attitudes of internal customers - employees
	No buy in from executive team
	Poor communication within the organization
	No strategic plan, no customer loyalty plan
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