Created: Sunday, December 16, 2007 10:26:20 AM Central Time
What is keeping you from developing Loyal Customers where a 5% retention can increase profits 25% to 100%?
Focus on 20th century model of customer satisfaction
Customer service training is outdated
Customer Loyalty is not on our radar screen
Lack of alignment between systems, strategies & people
Internal structure such as policies, procedures, job descriptions
Poor attitudes of internal customers - employees
No buy in from executive team
Poor communication within the organization
No strategic plan, no customer loyalty plan
Enter my own...